Shipping policy

Shipping Policy

MRK Watches & Jewellery Shipping Policy

At MRK Watches & Jewellery, we aim to deliver your purchases quickly and safely, ensuring a smooth shopping experience every time.

1. Shipping Locations

We currently ship Australia-wide. For international orders, please contact us prior to purchasing to confirm availability and shipping costs.

2. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

3. Shipping Rates & Delivery Estimates

  • Standard Shipping: Estimated delivery within 3–7 business days.

  • Express Shipping: Estimated delivery within 1–3 business days.

Shipping charges for your order will be calculated and displayed at checkout. Free shipping may apply to orders over a certain value, as promoted on our website from time to time.

4. Order Tracking

Once your order has been dispatched, we will provide a tracking number so you can monitor your delivery in real-time.

5. Delays

While we aim to meet delivery estimates, there may be occasional delays beyond our control (e.g., postal service delays, weather conditions, or peak periods). We appreciate your understanding and patience in such cases.

6. Incorrect Addresses

Please ensure all shipping details are correct at checkout. We cannot be held responsible for orders sent to incorrect or incomplete addresses provided by the customer.

7. Lost or Damaged Items

If your order is lost or arrives damaged, please contact us as soon as possible with your order number and details. We will work with you and the delivery provider to resolve the issue promptly.

8. Contact Us

For any shipping-related questions, please contact our customer service team:

MRK Watches & Jewellery